Delivery & Shipping Information
Thank you for shopping with us! We want to make sure your favorite items get to you as quickly and smoothly as possible. Please review our shipping policy below to understand how your order is processed and delivered.
## Order Processing Time
Dispatch Window: All orders are processed and shipped out within 3 business working days (excluding weekends and public holidays).
Tracking: As soon as your order is on its way, we will send you a confirmation email complete with a tracking number so you can follow its journey.
Please Note: During peak holiday seasons or major promotional events, processing times may take just a little longer. We appreciate your patience!
## Out of Stock Items
We do our absolute best to keep our online inventory 100% accurate. However, in the rare event that an item you ordered is temporarily out of stock, here is our promise:
Proactive Update: We will reach out and revert back to you immediately via email or phone.
Your Options: You will have the choice to wait for a restock, swap the item for something else, or receive a full, hassle-free refund for the unavailable piece.
## Frequently Asked Questions
How long will delivery take after dispatch? Standard domestic delivery usually takes between [Insert Number, e.g., 2–5] business days after it leaves our warehouse. International shipping times will vary depending on the destination.
Can I change my delivery address? If you noticed a mistake in your shipping address, please contact our support team within 2 hours of placing your order. Once an order has been processed or shipped, we unfortunately cannot change the delivery details.
What should I do if my package is lost or damaged? If your package arrives damaged, or if it has been significantly delayed past the estimated delivery window, please reach out to our customer care team at office@drcimoto.com with your order number. We'll sort it out for you!
## Need More Help?
Our customer support team is always happy to assist you.
Email: office@drcimoto.com
Hours: Monday – Friday, 9:00 AM – 5:00 PM