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Privacy Policy

Last Updated: 01/05/2026

At DRCI SDN BHD, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

## 1. Information We Collect

To fulfill your orders and provide a great shopping experience, we collect certain information from you:

  • Identity & Contact Data: Your name, shipping address, billing address, email address, and phone number.

  • Payment Information: Your payment details (processed securely via our third-party payment gateways—we do not store your raw credit card details).

  • Technical & Usage Data: Your IP address, browser type, and how you interact with our website (collected via cookies to help improve your user experience).

## 2. How We Use Your Information

We use the information we collect for the following essential purposes:

  • To Process Orders: To manage your purchases, process payments, arrange for shipping (within our 3-business-day window), and provide you with order updates.

  • Customer Support: To respond to your inquiries, including reaching out to you immediately if an item you ordered is out of stock.

  • Marketing Communication: With your explicit permission, we may send you emails about new products, sales, and updates. You can unsubscribe at any time.

## 3. Sharing Your Information

We do not sell your personal data to third parties. We only share your information with trusted partners who help us run our business, including:

  • Delivery & Courier Services: To ensure your packages are delivered to your doorstep.

  • Payment Processors: To securely handle transactions.

  • Website Analytics: To help us understand how customers use our store so we can improve it.

Legal Compliance: We may also disclose your information if required to do so by law or to protect our rights.

## 4. Data Security

We take the security of your personal data seriously. We implement commercial-grade security measures, including SSL encryption, to protect your information from unauthorized access, loss, or alteration. While no method of transmission over the internet is 100% secure, we follow all industry best practices to keep your data safe.

## 5. Your Rights

Depending on where you live, you have the right to:

  • Access the personal data we hold about you.

  • Request that we correct or update any incorrect information.

  • Request that we delete your personal data from our systems.

To exercise any of these rights, please contact us using the details below.

## 6. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us: